Stupid Customers

A member of America Online called me (a member of the tech support staff for an Internet service provider with no affiliation with AOL) asking what her email address was. After figuring out she wasn’t registered with us, I politely pointed out that we were not America Online and she might get a better answer to her problem if she called the American Online support number.

Customer: “Oh, so I should call them?”

Tech Support: “Yes, they will probably be able to help you more than I can.”

Customer: “But you’re an Internet Service Provider! It says so right here in the phone book! If you don’t want to help me fine. Thank you, have a good day.” [click]

Stupid Tech Support

We have a service contract at a local college. I got a call one day from someone who said that their Mac IIsi was having a problem. Upon questioning him, he said that whenever he typed on the keyboard, the image on the monitor was shaking. All sorts of monitor problems ran through my mind. I asked him if it was only when he typed and he replied yes. Well, since it was a contract, I figured we’d better go see what was happening. My tech called me about ten minutes after arriving and reported that the problem was not the computer, but his desk. The desk vibrated every time he typed on his keyboard. I am still shaking my head on this one. The sad thing is that this guy has “Dr.” in front of his name and is a professor at a major college.

Stupid Tech Support

I work in tech support for an ISP. I got a call from one of our more troublesome users. Her computer was having some difficulty connecting, so, since it was a Windows machine, I suggested the most common fix-it, rebooting.

Me: “Have you tried rebooting your computer?”

Customer: “What?! Oh no, you never, EVER, reboot a computer!”

Me: “Ma’am, I can assure you that it’s perfectly safe to–”

Customer: “No! If I went to the president of Milicron (a computer manufacturer) and told him that you said to reboot my machine, he would just laugh at that! You don’t ever reboot a computer!”

Me: “Well, something like that might be reasonable if it were a large server or something, but rebooting your PC won’t cause any–”

Customer: “No! No! No!” (click)

Stupid CoWorkers

Well this person is known for many stupid events. He use to work at an amusement park in California called Six Flags Magic Mountain, he was an ride operator. The person was called Ishmael, and one great instance happen when, someone reported a trash can fire, Ishmael grabbed the fire extinguisher and pulled the pin out and threw the whole extinguisher in the trash can, hoping to cause a grenade effect. Another time was he was to report to the ride at a certain time, well the employees have their own access to the ride, but Ishmael waited with the people in line for the ride, which was over an hour long, showing up to work an hour late. And the classic came when he worked at the observation deck, Sky Tower. He was working the elevator taking people up and down all day. When the tower closes, the operator can remotely dispatch the elevators to the top of the tower, from the ground, They do this so water won’t seep in. So Ishmael got a call, that said the park was closed, so he proceeded to dispatch the elevators to the top of the tower, to sit the night, he turned off the power and left. But Ishmael forgot one thing, there were still guest on the observations deck at the top of the tower. They didn’t know that the tower was closing and Until they notice that the park was emptied. After an hour or so they found a park phone and reached someone and told them they were stranded in the tower. A mechanic answered the call and released the guest.