A member of America Online called me (a member of the tech support staff for an Internet service provider with no affiliation with AOL) asking what her email address was. After figuring out she wasn’t registered with us, I politely pointed out that we were not America Online and she might get a better answer to her problem if she called the American Online support number.
Customer: “Oh, so I should call them?”
Tech Support: “Yes, they will probably be able to help you more than I can.”
Customer: “But you’re an Internet Service Provider! It says so right here in the phone book! If you don’t want to help me fine. Thank you, have a good day.” [click]