Stupid Tech Support

I work in tech support for an ISP. I got a call from one of our more troublesome users. Her computer was having some difficulty connecting, so, since it was a Windows machine, I suggested the most common fix-it, rebooting.

Me: “Have you tried rebooting your computer?”

Customer: “What?! Oh no, you never, EVER, reboot a computer!”

Me: “Ma’am, I can assure you that it’s perfectly safe to–”

Customer: “No! If I went to the president of Milicron (a computer manufacturer) and told him that you said to reboot my machine, he would just laugh at that! You don’t ever reboot a computer!”

Me: “Well, something like that might be reasonable if it were a large server or something, but rebooting your PC won’t cause any–”

Customer: “No! No! No!” (click)

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