Customer: “Hi, I recently bought a computer, and I seem to be having problems.”
Tech Support: “What type of problems?”
Customer: “Nothing seems to be working at all.”
Tech Support: “Hmmm, what kind of computer is it?”
Customer: “[brand].”
Tech Support: “Actually, we don’t sell that brand of computer here.”
Customer: “I know, I bought it from a friend of mine.”
Tech Support: “May I ask why you are calling us for support?”
Customer: “Aren’t you a computer store?”
Tech Support: “Yes.”
Customer: “Well, I was in there yesterday.”
Tech Support: “And you bought something from us?”
Customer: “No, but you sell computers so you should fix them.”
Tech Support: “Did we sell your computer to you?”
Customer: “No.”
Tech Support: “Did we sell anything to you?”
Customer: “No.”
Tech Support: “Why should we be supporting something we didn’t sell you?”
Customer: “Well, who should I be calling?”
Tech Support: “Probably your friend, or the manufacturer of the computer.”
Customer: “You are not very much help, you know.”
Tech Support: “I am sorry but there is not much I can do for you, unless you would like to bring the computer in and pay a fee for fixing it.”
Customer: “Why should I have to pay for you to work on my computer?”
Tech Support: “Sir, I am hanging up now.”