Hello, i work for an outsourced call centre that deals with a large international client and their call centres. Im studying at uni and am amazed at how many ibeciles surround me.
1. In my office: In my office i have my boss who has no idea how to spell, construct an effective sentence or lie straight in bed. I asked him three weeks ago about a number of issues relating to my contract and i have only recieved a reply TONIGHT!! But then what can i say when the company decides to employ an ex-cop as the area head and a swedish masseuse as our learning and development leader. . . and to all of my other superiors i say “INVEST IN A DICTIONARY”, hey i know that im not perfect- but yyoud assume that when you get a payrise the letter doesnt have 20 spelling mistakes- including the street address!!
2. AND NOW TO THE OTHERS, on a daily basis i have to deal with and fix all of the screw ups that ‘the client’ (i.e. the people who the outsourced centre works for) that ‘the client’s own staff manage to do…i asked one of them the other night whether they recorded or measured their performance in any way- OF COURSE NOT! so on a daily basis i deal with customers and the screw ups that the other office (in the south) have managed to create to amuse my day… argh- i mean to say that it is a pretty simple job, HOW CAN THEY F**K UP SO OFTEN???
Just think of this- record for the week- 3 hours of an eight hour shift fixing up a customer’s account after a southern screw-up. . .and they get better benefits for th crap that they produce”