Stupid CoWorkers

December 22, 2005

My school district decided to require us school psychologists to do all our reports on laptops and print from a single printer. After a few months the laptop they provided me ceased to work with the printer. I spoke with the IT Manager.

IT Manager: “I don’t know if the problem is a hardware problem or a software problem.”

Me: “Ok.”

IT Manager: “So I can’t solve the problem now.”

Me: “When can you solve it?”

IT Manager: “I told you: I don’t know if it is a hardware problem or a software problem. I can’t fix it until I know.”

Me: “Ok. I need to print my reports. When will I be able to?”

IT Manager: (angrily) “Look, if it’s a hardware problem I can’t fix it! I don’t know if it is a hardware or a software problem.”

I made several more attempts to communicate with the IT manager about this problem over the next few weeks, only to find myself in the same conversation. Finally, I sent a memo to my boss, explaining that I was having difficulty getting tech support and could not print out my reports. My boss wrote back:

Boss: “Please do not harass the IT Manager anymore. He has already explained to you that he doesn’t know whether it is a software problem or a hardware problem.”

“““““

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Stupid CoWorkers
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Stupid CoWorkers

December 22, 2005

My sister is a very intelligent woman when it comes to “book smarts,” but a little naive in the ways of the real world. She used to work as a waitress, which I won’t knock, because it IS a hard job. But when the cooks told her to go to the basement (restaurant had no basement) to get the dehydrated water, she searched for the basement entrance for an hour before realizing she’d been the butt of a joke. Another time, one of the salad girls had been busy, so my sister decided to make the salad herself. Just as she was carrying it to the customer, the salad girl grabbed her and said “what are you doing?” My sister said “well, she asked for the dressing on the side.” You guessed it- she had put a little salad in the middle of the plate and poured dressing around the edges!

Stupid CoWorkers
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Stupid Tech Support

December 14, 2005

Tech Support: “Do you have the icon on your desktop?”

Customer: “No. It’s a thingy with buttons on the shelf. Um, a modem.”

Tech Support: “Yes. I need you to look at the software you are using though. What do you click on?”

Customer: “Oh. Ok.”

Tech Support: “What’s the name of the icon you use to click on?”

Customer: “The mouse?”

Stupid CoWorkers

Stupid CoWorkers

November 23, 2005

“I work on the phone. We have a time limit of 27 seconds per customer. We can get fired if we go over that for 3 months in a row. We are constantly listened to by our supervisors. If we go fast, we are repremanded for not being friendly enough, if we are friendly, we are repremanded for going too slow. I feel like I’m in a catch 22 movie. And this is one reason service is so bad everywhere. The customer is the loser.”

Stupid CoWorkers