Stupid Customers

(I am a telephone operator for a large insurance company that has thousands of employees, so I need a last name to transfer people)

Caller: “Hi, can I be transferred to Mike?”

Me: “Yes, what is Mike’s last name?”

Caller: “I’m not sure, I just know his first name is Mike.”

Me: “I’m sorry, but we have hundreds of Mike’s so I would need a last name.”

Caller: “Oh, I see. Well, I’ll just call him and get his last name, then.”

Me: “Okay, but if you have his direct number, why were you calling me in the first place?”

Caller: *hangs up*