My friend was on duty in the main lab on a quiet afternoon. He noticed a young woman sitting in front of one of the workstations with her arms crossed across her chest, staring at the screen. After about 15 minutes he noticed that she was still in the same position, only now she was impatiently tapping her foot.
He asked if she needed help and she replied, “It’s about time! I pressed the F1 button over twenty minutes ago!”
A man attempting to set up his new printer called the printer’s tech support number, complaining about the error message: “Can’t find the printer.” On the phone, the man said he even held the printer up in front of the screen, but the computer still couldn’t find it.
About two months ago, a client called in screaming profanities at me and demanding that I either give him a refund on his one year old system or send a technician out to repair it immediately. His problem was that the taskbar was on the right-hand side of his screen, and he couldn’t get it back to the bottom.
Once I had a guy bring in two polaroid pictures of screen shots of his computer. He claimed they were “before” and “after” shots and wanted us to diagnose his computer problems by looking at the pictures. They looked the same to us — but we kept them and posted them in the back area with a $1000 dollar reward to anyone who could diagnose the problem that way.