CSR on phone with customer: I’m sorry, sir, but we don’t cover vehicles outside the United States.
(five minutes later)
CSR to coworker: I think I told the customer the wrong thing. Is Hawaii part of the United States?
CSR on phone with customer: I’m sorry, sir, but we don’t cover vehicles outside the United States.
(five minutes later)
CSR to coworker: I think I told the customer the wrong thing. Is Hawaii part of the United States?