Stupid Tech Support

February 28, 2006

I had a job at my local school board doing on-site technical support. We had just recently replaced all the Macintosh machines with Windows NT machines. While showing one of the secretaries the Windows environment, she asked where all of her icons were. I pointed to the two columns of icons on the left side of her screen.

Her: “Yes, but on my Mac they were all over here on the right.”

Me: “Well, by default, Windows arranges the columns on the left side.”

Her: “But I’m right handed!”

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Stupid Tech Support
business, job, screen

Stupid Tech Support

January 23, 2006

I called up tech support because Internet Explorer insisted on opening everything I was trying to download with Quicktime.

Customer: “Internet Explorer insists on opening everything I try to download with Quicktime.”

Tech Support: “Ok.”

Customer: “So whenever I click on anything that I want to download it tries to open it with Quicktime.”

Tech Support: “Are you sure that its not a Quicktime file?”

Customer: “No it’s an exe file.”

Tech Support: “So it’s not a Quicktime file?”

Customer: “No, and I can’t right click either, to do a Save Target As.”

Tech Support: “Oh, but you’re sure it’s not a Quicktime file, right?”

Customer: “Yes, it is an executable file, DOT E X E, not DOT M O V.”

Tech Support: “Is it a .exe that can be opened in Quicktime?”

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Stupid Tech Support
business, Internet Explorer