The place I work for charges about $100/issue for tech support.
Tech Support: “So what can I do for you?”
Customer: “I’m trying to run Live Update with Norton, and it came up to a screen with a list of updates, and it says ‘Next.’ What do I do?”
Tech Support: “Did you hit ‘Next’?”
Customer: “Oh, it’s working now.”
Tech Support: “Anything else I can do for you?”
Customer: “No, that’s it, thanks.”