Me: “What type of internet do you have?”
Customer: “Internet Explorer.”
Me: “No, sorry, I meant what type of internet, like your ISP?”
Customer: “Internet.”
Me: “No, what type.”
Customer: “Uh…modem?”
Me: “What kind of modem?”
Customer: “Black.”
Me: “Is it plugged into a phone cable or a coaxial cable? Like a cable you’d plug into your TV.”
Customer: “It’s plugged in to…the wall.”