Stupid Tech Support

e’s a silly incident which happened to me when I was trying to renew my account in a local ISP in Malaysia. I was trying to renew my account, and after consulting my computer dealer, I had to do it through the bank. Two days after I sent the money, I checked if my account was rebalanced and renewed. It wasn’t. My account had been terminated once last year — I was not even informed, and I only knew this after a ten minute session with technical support. I wasn’t enthusiastic about seeing another reoccurence, so I sent a message to the ISP, stating, “I reviewed my account but it seemed that it had not been updated yet. Please do it so as it may be an inconvenience if my account is terminated without notice again like the last time.”

It may apparently be a simple request, but the ISP botched it. They thought I was asking them to terminate my account — and send a notice about it. I was given a notice politely telling me that my account would be terminated within three days.

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