One day a customer called complaining that he just received his computer, but it won’t turn on. When he first pushed the power button, the screen flashed and then everything died.
I couldn’t do much over the phone, so I went to the customer’s office. It was plugged in, everything was hooked up ok, but, sure enough, it refused to turn on. I decided to take it back and promised to deliver a new one as soon as possible. But when I went to pick it up, I couldn’t.
Fearful of thieves, the man had fired some 24 inch bolts straight through the box, through the hard drive, motherboard, everything, locking it to his desk.
“Oh,” he said, “I thought it was just the TV part that was important. Will my warranty cover this?”