Customer: “Does this camera come in different colors? I really want blue.”
Me: “Yes, but I’m sorry… I don’t have any blue ones. I only have black, red, and bronze.”
Customer: “Blue takes better pictures.”
Me: “I’m sorry?”
Customer: “Yes, my brother takes pictures and says the blue ones are best.”
Me: “Well, to be honest, the color only affects how it looks. It has nothing to do with the performance.”
Customer: “Are you calling my brother a liar?!”
Me: “No, I’m just saying he’s misinformed–”
Customer: “I SAID he’s a photographer and he knows what he’s talking about. He’s been published.”
Me: “I’m sure he has, but I’ve done hundreds of weddings myself and I’ve been selling for years.”
Customer: “Stop it! I want to see the manager.”
(I get my manager and explain the situation.)
Manager: “So, I understand you want a blue camera because it’s supposed to be faster?”
Customer: “Yes, I thought you guys would know that!”
Manager: “You know, I think your brother was mistaken.”
Customer: “But–”
Manager: “Let me explain. You see, sports cars come in all colors, right? You ever notice that they always seem to sell the red ones most? Porsches, Lamborghinis and Corvettes?”
Customer: “Well, yeah…”
Manager: “So, I think it’s an obvious choice.”
Customer: “I’ll take the red one!”
Me: “…”