“I work on the phone. We have a time limit of 27 seconds per customer. We can get fired if we go over that for 3 months in a row. We are constantly listened to by our supervisors. If we go fast, we are repremanded for not being friendly enough, if we are friendly, we are repremanded for going too slow. I feel like I’m in a catch 22 movie. And this is one reason service is so bad everywhere. The customer is the loser.”
At the end of a hard and frustrating shift, a Tech. Support engineer offered this advice to a customer: “I know what the problem is. Take your computer back to the salesman and tell him you want your money back. If he asks why, tell him that you are too stupid to own a computer.”
Everyone has heard the one about the woman who was speaking to Microsoft technical support and the technician asked the woman to ‘close all her windows’ . The phone went quiet and when the woman returned she said she’d had trouble reaching the small window in the bathroom…
We had a similar one where the technician asked the caller to open the door and install the cartridge… “The bedroom door or the front door?” enquired the caller…
I took a call from a lady who complained: “whenever I press [Ctrl], [Alt] and [Esc] Broken Sword 2 crashes. What can I do to stop this?” To which the only real answer was: “don’t press [Ctrl], [Alt] and [Esc].”