Customer: “I am getting a ‘Page Cannot Be Displayed’ message.”

Tech Support: “Ok, let’s try our home page.”

Customer: “That worked.”

Tech Support: “Ok, let’s try another page like www.cnn.com.”

Customer: “That worked too.”

Tech Support: “I don’t see any problems then.”

Customer: “Well I tried that page I was trying, and it did it again.”

Tech Support: “What’s the site’s address?”

Customer: “(address).com.”

Tech Support: “Hmmm. It looks like the site is down.”

Customer: “Yeah, I know it is. Can you fix it now, please?”

Tech Support: “It’s not one of our sites, so we can’t fix it.”

Customer: “What do you mean you can’t fix it? You are my Internet provider. You should be able to fix it.”

Tech Support: “No, we cannot. We do not own that site.”

Customer: “Let me speak to your supervisor. You’re just stupid and trying to brush me off.”