CSR on phone with customer: I’m sorry, sir, but we don’t cover vehicles outside the United States.
(five minutes later)
CSR to coworker: I think I told the customer the wrong thing. Is Hawaii part of the United States?
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CSR on phone with customer: I’m sorry, sir, but we don’t cover vehicles outside the United States.
(five minutes later)
CSR to coworker: I think I told the customer the wrong thing. Is Hawaii part of the United States?